1-800-315-4444

1-800-209-3456

Customer Guide

Online Payment
FAQ
  • Image

    Online Payment

    Utilizing the provided link, let’s delve into the realms of online payment gateways, Unified Payment Interface (UPI), and UPI QR Codes.

    Nissan Finance
    Renault Finance

    Net Banking

    Beneficiary Account number NRFSIL (Loan Application Number, for example NRFSIL123456)

    Beneficiary Name NISSAN RENAULT FINANCIAL SERVICES INDIA PVT LTD
    Bank Name HDFC BANK LTD
    Branch Name ITC CENTRE – ANNA SALAI, CHENNAI
    IFSC Code HDFC0000004

    All payments are requested to be made in Indian Rupees only. Please give us your confirmation once the payment gets initiated from your end along with Unique Transaction Reference No. (UTR), to your respective brand customer support email mentioned below.

    Renault

    [email protected]

    Nissan

    [email protected]

    The account number is “NRFSIL” followed by the loan application number without any space or brackets.

    ✱ Mandate Cancellation Request
    FAQ
    MANDATE CANCELLATION USER GUIDE
  • 1. Our Brands

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    Nissan
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    2. Finance Options
    Q:
    What are the documents required for availing loan from NRFSI?
    A:
    Identity Proof: PAN Card and any one of the following: Passport copy, Voters ID card, Proof of possession of Aadhar, Driving License, Job card issued by MNREGA.
    Residence Proof: Any one of the following: Voters ID card, Passport copy, Proof of possession of Aadhar, Driving License, Job card issued by MNREGA.
    Income Proof:
    Salaried: Latest month payslip (not older than 2 months) and 3 months salary credit bank statements.
    Self Employed: Latest 2 years ITR / Own House proof and 3 months bank statements.
    Q:
    What are the tenure options available?
    A:
    Customers can choose any repayment option from 12 to 84 months. Options are designed to suit customer requirements.
    Q:
    How much finance can be availed on New Car Loan?
    A:
    Up to 100% of the invoice value can be borrowed, subject to terms & conditions. However, the minimum loan amount should be Rs. 1,00,000.
    Q:
    Who can avail NRFSI’s New Car Loan?
    A:
    Salaried individuals in the age group of 21-60 years
    Self-employed individuals in the age group of 25-65 years
    Partnership Firms
    Public & Private Companies
    HUFs & Trusts
    Q:
    Is a Guarantor / Co-borrower required to avail New Car Loan?
    A:
    No. However, if the customer does not meet the credit criteria, then in such cases, a Guarantor/Co-borrower would be required.
    Q:
    So how do I avail loan from NRFSI?
    A:
    The customer is required to visit the nearest dealer.
    Q:
    What are the lending rates?
    A:
    The lending rates vary based on car models and credit profile of the customer. For more information, please visit your nearest dealer.
    Q:
    How is the interest charged/calculated?
    A:
    Interest is calculated on a monthly reducing balance basis.
    Q:
    What is a Monthly Reducing Balance?
    A:
    In the case of monthly reducing balance method, the principal gets reduced at the end of each month and the interest is calculated on the outstanding principal at the end of each month.
    3. Repayment Options
    Q:
    What will happen if the EMI gets bounced?
    A:
    The customer would be liable to pay bounce charges and penalty charges until the date of default. It is also advisable to pay the bounced EMI in the same month in which it has bounced, to avoid being reported as a defaulter with credit bureaus.
    Q:
    How can the bounced EMI be paid?
    A:
    The customer can pay the bounced EMI through NEFT. The customer can also make online loan repayment through the respective links for:

    ✱  Nissan Finance

    ✱ Renault Finance

    Q:
    What if the customer ACH mandate is not registered?
    A:
    If the mandate registration is unsuccessful, the customer would be contacted for collecting a fresh ACH mandate form.
    Q:
    Can the EMI cycle date for my loan be changed?
    A:
    Currently, there is no option to change the EMI date of the availed loan.
    7. Part-Payment & Pre-Closure
    Q:
    Do I have the option of pre-paying the entire loan amount?
    A:
    Yes. The loan can be pre-paid anytime after 6 months from the date of availing the loan. However, a pre-payment fee on the principal outstanding loan amount would be required to be paid along with applicable taxes.
    Q:
    What is the procedure to pay the part-payment amount?
    A:
    The customer needs to initiate a fund transfer via the online portal and send the confirmation via email, or contact customer care.
    Q:
    How to inquire regarding the pre-closure details or part-payment details?
    A:
    The customer may contact NRFSI’s customer care on the dedicated toll-free numbers, write to us on the respective email IDs, or access the online portal for information.
    Q:
    How to obtain an NOC for a vehicle loan that has been closed and fully repaid?
    A:
    NOC can be obtained by visiting any of our dealers or by contacting our customer care through dedicated toll-free numbers or email IDs.
    Q:
    Can I sell my vehicle before I repay the entire loan?
    A:
    The customer cannot enter into a transaction with any buyer without obtaining a ‘No Objection Certificate’ (NOC) from NRFSI. The NOC can be obtained only after the entire loan amount has been paid off.
    8. Statement’s
    Q:
    What is the TAT for receiving the statement kit?
    A:
    The customer will receive a statement of account within 1 working day from the date of request.
    Q:
    How do I obtain a duplicate statement for my loan account?
    A:
    A duplicate statement can be obtained by contacting our customer care through dedicated toll-free numbers or email IDs, or by logging in to the customer service portal at https://myloan.nrfsi.com.
    9. Update of Information
    Q:
    How to update mailing address, mobile number or e-mail ID registered under loan account?
    A:
    The customer may write to us for any such change in information. In case of change of address, self-attested copy of the new address proof along with the original address proof for validation and Identity and Signature Proof would be required.
    10. Cyber security /Fraud Alerts to customers

    Dear Customer,

    We are dependent on the internet for our everyday activities. As you are aware, internet and online activities are vulnerable, and each individual is exposed to risk from fraudsters and scammers who use the internet to commit financial frauds. It is important for you to know how to protect yourself against such frauds.

    Key pointers to keep in mind:

    Nissan Renault Financial Services India Private Limited (NRFSI) does not collect cash as part of the processing fees/login fees and neither does the company encourage this mode of transaction.
    NRFSI employees or its representatives never ask the customer to transfer money to a personal account.
    Be careful when opening links or attachments from unknown third parties.
    Video-KYC initiated from NRFSI is a mandatory process as per regulation, and the details captured in this process are highly secured with encrypted features. NRFSI sends SMS to the customer mentioning the loan application number along with the video KYC URL.
    Do not hand over your personal documents such as Photo ID, address proof, or personal information to any unknown person or share them on suspicious sites.
    Never share OTP, PIN, personal details, etc., in any form with anyone, including your own friends and family members. Regularly check SMS/emails to ensure that no OTP is generated without your prior knowledge.
    NRFSI encourages all payments to be made only through online mode via ECS/ACH/E-Mandate. If not registered, please contact our customer care. Ensure that all payments are made only to NRFSI Bank account and not to any third party’s account.

    If you find anything suspicious or want to report a fraud, please write to us at [email protected] or [email protected], or reach us on our toll-free numbers: 1800-209-3456 / 1800-315-4444. Also, please note that our official websites are:

    https://www.nrfsi.com/
    Nissan Brand: https://www.nissan.in/all_about_ownership/nissan-finance.html/
    Renault Brand: https://www.renault.co.in/renault-service/renault-finance.html
    Customer Support Service Portal: https://myloan.nrfsi.com/lmsmobileweb/react/index.html

    Please do not fall prey to imposter websites with other names.

    11. Call-Centre timings
    Renault:Toll Free:1800-315-4444 Select Option 2 for Finance
    Nissan:Toll Free:1800-209-3456 Select Option 2 for Finance
    Call Centre Timing – 09:30 am to 1.00 pm & 1.30pm to 6.30pm on Monday-Friday & 09:30am to 1.30pm on Saturdays. Call Centre will be closed during National & Regional Holidays.
    12. Grievance Redressal

    Grievance Redressal Mechanism

    For Financial Services related queries/complaints only.

    Mode of Registering a Complaint/Grievance

    Level 1

    Eligible Borrowers/Customers may register their complaint/grievance as per the details furnished hereunder

    Customers with Nissan Brand Cars may write/call to: [email protected] / 1800-209-3456
    Customers with Renault Brand Cars may write/call to: [email protected] / 1800-315-4444

    Level 2

    In case the response is unsatisfactory, eligible borrower/customer may approach the Grievance Redressal Officer:

    Ms. Sandhya G
    Telephone: 044-4251-7400
    Email: [email protected]

    Level 3

    In case the response is unsatisfactory from the Grievance Redressal & Nodal Officer, eligible borrower/customer may approach:

    Mr. Chandramouli Vaidyanathan, Chief Risk Officer
    Email: [email protected]
    Mr. Bibin Roberts, Head – Retail Operations
    Email: [email protected]

    Escalation to RBI

    In case the customer does not receive a response from the Grievance Redressal Officer or the Nodal Officer within one month from the date of making a representation to the Company, or if the customer is not satisfied with the response received, a complaint may be made in accordance with the ‘The Reserve Bank – Integrated Ombudsman Scheme, 2021’ (“Ombudsman Scheme”) to the Ombudsman in whose jurisdiction the office of the Company complained against, is located. Complaints can be filed online with the Ombudsman’s complaint lodging portal at https://cms.rbi.org.in.

    Contact details of the Ombudsman and salient features and ombudsman scheme of the Ombudsman Scheme are available here and also available with our Nodal Officer.

    The Customer can write Physical Complaint (Letter/Post) to:

    Centralised Receipt and Processing Centre.
    4th Floor, Reserve Bank of India, Sector -17.
    Central Vista, Chandigarh – 160017

    The Customer may also approach Regional office as given below:

    The Officer-in-Charge,
    Department of Non-Banking Supervision,
    Reserve Bank of India,
    Fort Glacis, Rajaji Salai,
    Chennai – 600 001.
    Telephone: 044 – 2539 9222, 044 – 2539 9283/84, 044 – 2539 9189
    Fax: 044 – 2539 3797
    13. Nodal and Principal Nodal officer
    The Officer-in-Charge,
    Department of Non-Banking Supervision,
    Reserve Bank of India,
    Fort Glacis, Rajaji Salai,
    Chennai – 600 001.
    Telephone: 044 – 2539 9222, 044 – 2539 9283/84, 044 – 2539 9189
    Fax: 044 – 2539 3797

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